How Can We Help?
Whether you have a question about a smart lock, need guidance on patio furniture, or want an update on your order, we are happy to help.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by an estimated transit time of 5 to 8 business days. Once your order ships, you will receive a tracking number via email so you can follow its progress.
How do I track my order?
After your order is processed and shipped, we send a confirmation email with a tracking link. If you have not received that email, check your spam folder or contact us with your order number and we will look it up for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model or size?
We are happy to help with exchanges within our 30-Day Returns window. Reach out to us with your order number and the item you would like instead, and we will walk you through the process.
Do your smart locks work with my existing door hardware?
Compatibility depends on the specific lock model and your door type. Each product listing includes detailed specifications and compatibility notes. If you are still unsure, send us a message with your door details and we will help you find the right fit.
What materials are used in your patio furniture sets?
Materials vary by product and are listed on each product page. Common options include powder-coated steel, weather-resistant wicker, and UV-treated fabric. Check the individual listing for full material and care details.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Responses
We aim to reply to every inquiry within one business day so you are never left waiting.
Secure Shopping
Your payment and personal information are protected with industry-standard encryption at every step.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum required.
30-Day Returns
